You see a blank space where your balance should be after a deposit, or a message that your withdrawal is still pending. The most common cause is a mismatch between the payment reference, the account details, or an unfinished check on your profile.
Deposit not showing on your balance
You see the money left your bank but the casino balance did not change. Likely causes:
- The payment reference was missing or wrong.
- The deposit went to an old account or a different payment detail.
- The payment provider is still processing the transfer.
- A security check on your profile is incomplete.
What to do:
- Open your banking page and confirm the exact amount and reference used.
- Compare the reference on the bank receipt with the one on the deposit screen.
- Return to the cashier and reload the page to refresh the balance.
- Check your profile for any missing document request.
- Upload the requested document if one is listed.
- Wait for the payment provider to finish its part of the transfer.
- Take a screenshot of the bank receipt and the cashier page.
- Write a short note with the amount, time, and reference.
- Send this note to support through the contact form.
- Keep the same payment detail for future deposits to avoid repeats.
Contact support if the balance still shows nothing after the provider confirms the transfer.
Deposit or withdrawal declined by limits
You see a message that the amount is above or below the allowed range. Likely causes:
- The amount is outside the minimum or maximum for that payment route.
- Your account level has a lower limit than the route you chose.
- You picked a payment route that does not fit the currency of your account.
- A pending withdrawal is holding part of your balance.
What to do:
- Check the amount field and compare it with the range shown on the cashier page.
- Change the amount to one inside the allowed range.
- Switch to a different payment route if the current one has a lower limit.
- Review your account level to see if a higher tier raises your limits.
- Clear any pending withdrawal before starting a new one.
- Split a large deposit into smaller amounts if the limit is per transaction.
- Combine small withdrawals into one if a minimum applies.
- Write down the exact error message for your records.
- Contact support at https://justcasino.gr.com if the limit shown does not match your account level.
Contact support if the limit you see does not change after you switch routes or amounts.
Welcome bonus or free spins missing
You see the bonus screen empty or the free spins counter at zero after you claimed the offer. Likely causes:
- The bonus code was not entered or was typed with a space.
- The minimum deposit for the offer was not met.
- The bonus was already claimed on this account.
- The offer does not apply to the payment route you used.
- A profile check is still open.
What to do:
- Return to the bonus page and check the exact code required.
- Retype the code with no spaces and in the correct case.
- Confirm your deposit met the minimum required for the offer.
- Check your bonus history to see if the offer was already added.
- Look for a message that the payment route is excluded from the offer.
- Complete any open profile check that blocks bonus credit.
- Reload the bonus page and wait a moment for the counter to update.
- Note the offer name, the code, and the time you claimed it.
- Send these details to support if the bonus is still missing.
Contact support if the bonus history shows no record of the claim and the code was correct.
Withdrawal pending longer than expected
You see the withdrawal marked as pending and the balance is still locked. Likely causes:
- A profile check is not finished.
- The withdrawal amount is above the limit for your account level.
- A bonus still has an active condition tied to the balance.
- The payment route is slower than the one you used for the deposit.
- The request was made during a busy period.
What to do:
- Open your profile and finish any document request shown there.
- Check that the withdrawal amount fits the limit for your account level.
- Review any active bonus and complete its condition before withdrawing.
- Confirm the payment route matches the one used for your deposit.
- Look for a message that the request needs manual review.
- Cancel and resubmit the withdrawal only if the status allows it.
- Take a screenshot of the pending status and the time it started.
- Write a short note with the amount and the route used.
- Send the note to support and keep the request open until you get a reply.
Contact support if the status does not change after you finish the profile check and the bonus condition.
Keep one payment detail for both deposits and withdrawals, and finish your profile check before you claim any bonus.